Shipping & Returns
Shipping
Organic Pharmer offers free & premium shipping to everywhere in the contiguous United States. We cannot ship to PO Boxes, please also ship to your home address not a UPS store, as our products should be put in the freezer or refrigerator as soon as possible. All orders ship from California & New York, Monday-Wednesday every week based on availability of product. We offer ground shipping and 2 Day based on product type.
All orders ship on a first come first serve basis, based on availability of product. We recommend getting all orders in the day before prior to 4pm EST to get your orders shipped the next day. All orders received after Tuesday at 4pm EST will be shipped the following week.
We do not offer guaranteed time frames for shipping rather we estimate from when we ship our order to when you receive it will be a window of 1-3 days.
Shipping carriers no longer guarantee deliveries, even overnight. We do our best to get your products to you as quickly as possible, but are at the liberty of shipping carriers.
If you gave us your email address at checkout you will be kept updated about your order and provided tracking information. Please feel free to reach out to us at info@organicpharmer.com for more information or for any shipping inquiries. Most orders over $150 will qualify for free shipping. The Phast is excluded from free shipping. All terms are subject to change without notice. Cart values for shipping are the value shown after discounts are applied.
Returns
Due to the perishability of our products we cannot accept product returns or do product exchanges. If for any reason a return is approved we will issue store credit to be used on a new order of products. We encourage you to look at all the ingredients listed in our products to determine any allergies or sensitivities you may have beforehand. Please triple check your orders to ensure everything you ordered shows up in your cart! We want to help the best we can, but we are limited on what we can do after you've received your order.
If a return is processed there can be a restock fee up to $80 to account for shipping, handling and product loss. Other fees may be applied and deducted from refund such as internet processing and banking fees to name a few.
If your order was damaged in-transit (please supply pictures), or if you’ve received the wrong Organic Pharmer order, please keep the products in the freezer (soups do not have to be kept in freezer anymore) until we can discuss the best action plan.Reach out to our customer service team at info@organicpharmer.com or call 831-574-1920,
please provide photos and details.
Thank you!