Organic Pharmer offers free & premium shipping to everywhere in the contiguous United States. We cannot ship to PO boxes. We ship out orders from California and Alabama, Monday-Wednesday every week based on availability of product. Most of our products are frozen to preserve nutritional value at its peak therefore we offer 2 day or overnight options. If you select overnight please note that this does not guarantee your order will be shipped out the day you place it. We ship orders on a first come first serve basis, based on availability of product. All orders placed after 12pm EST Monday & Tuesday will be shipped out the next day. All orders received after Wednesday at 12pm EST will be shipped the following week.
We do not offer guaranteed time frames for shipping rather we estimate that from when we ship our order to when you receive it will be a window of 1-3 days.
Due to COVID, shipping carriers can no longer guarantee deliveries, even overnight. We do our best to get your products to you as quickly as possible, but are at the liberty of shipping carriers. We track all orders and will reach out to you should there be any delays. Please feel free to reach out to us at email@example.com for more information or for any shipping inquiries. All orders over $100 qualify for free shipping.
Due to the perishability of our products we cannot accept product returns or do product exchanges. If for any reason a return is needed we will issue store credit to be used on a new order of products. We encourage you to look at all the ingredients listed in our products to determine any allergies or sensitivities you may have beforehand. If a return is processed there will be a restock fee of $70 to account for shipping, handling and product loss.
If your order was damaged in-transit, or if you’ve received the wrong Organic Pharmer order, please reach out to our customer service team at firstname.lastname@example.org, with photos and details. Thank you!